Refund policy

Last updated: 20 September 2026

Our 90-day satisfaction guarantee

Products purchased directly from vonolabs.com are covered by a 90-day satisfaction guarantee starting on the date of delivery. If you are not satisfied, email hello@vonolabs.com within that period with your order number and checkout email.

Opened or used products are eligible. You do not need to wait until day 90 or provide medical records to request assistance. The guarantee covers one-time purchases and subscription orders, including renewals. Each delivered order has its own 90-day period.

Requesting a refund

Tell us which items you want refunded so we can identify your order and explain the next steps. We may request return of the relevant product, unused portion or packaging. Do not discard those items while a request is being reviewed, and do not send a return before receiving instructions. If nothing remains, contact us so we can review the request; an empty bottle is not automatically ineligible.

When a physical return is requested for an ordinary satisfaction claim, you pay return postage unless we state otherwise. We cover required return postage for incorrect, damaged or defective items. Our correspondence address is not automatically the correct return destination.

Refund amounts and bundles

An approved refund covers the amount paid for the returned or refunded items, applicable item taxes and the standard outbound shipping charge attributable to those items. Optional expedited-shipping premiums are excluded unless the service was not provided as agreed or applicable law requires a refund. We do not charge a restocking fee under this guarantee.

For discounted bundles or partial refunds, we use the actual price paid and its fair allocation among the items. A refund cannot exceed the amount collected. We do not deduct an undisclosed retail value for promotional gifts.

Damaged, defective, incorrect or missing deliveries

Contact us promptly with the order number and details. Photos of damaged or incorrect goods can help us resolve the issue. We will investigate and arrange a suitable replacement or refund. A carrier delivery scan does not automatically close a missing-package complaint. Statutory remedies are not limited by the satisfaction-guarantee period.

Subscriptions and cancellation

Requesting a refund does not automatically cancel future deliveries. If you want both, say so in your message. Canceling a subscription stops future renewals but does not automatically refund an existing order. Existing orders remain eligible under this policy.

For an order that has not shipped, contact us immediately if you want cancellation. We will check whether fulfillment can be stopped. If it has already shipped, follow the refund and return process.

Refund processing

Approved refunds are issued to the original payment method where possible, within 10 business days after approval and receipt of any requested return. We send confirmation when the refund has been processed. Banks and payment providers may require additional posting time.

If you have not received an expected refund, contact us with your order number. Do not send complete payment-card details by email.

Other rights and prior purchases

This guarantee is additional to mandatory consumer rights, including remedies for unauthorized charges or faulty goods and any applicable withdrawal rights. Those rights are not excluded by this policy. We honor the guarantee represented when you placed an earlier order; later updates do not retrospectively reduce it.