Subscription and Cancellation Policy
Last updated: 20 September 2026
How subscriptions work
Some VonoLabs products are available by subscription. When you actively choose and agree to a subscription, you authorize recurring deliveries and payments until you cancel. A one-time purchase does not renew automatically.
Before enrollment, we show the selected products and quantities, first-order price, renewal price, billing and delivery intervals, applicable shipping and taxes, and cancellation information. These details depend on your selected plan; subscriptions are not necessarily monthly. Introductory discounts apply to later orders only when the offer expressly says so.
Your confirmation includes the subscription terms and a management link. Contact hello@vonolabs.com if you cannot find that information.
Renewal charges and reminders
Your selected payment method is charged at the agreed billing interval until cancellation. We send a reminder before each scheduled renewal with the upcoming order information and a way to manage the subscription. Keep your email address current. Required additional renewal notices will be provided where applicable.
We communicate material price or plan changes before they apply, provide the notices required by law, and obtain any required consent. You can cancel before an affected renewal.
Canceling future deliveries
You can cancel using the subscription-management link supplied in your confirmation emails or by emailing hello@vonolabs.com. Include your order number or the email associated with the subscription. No cancellation fee or phone call is required.
Cancel before the next charge is processed to prevent that renewal. A cancellation submitted successfully through the management page takes effect for future renewals, and we send confirmation. If you email before a renewal is processed but it is charged while your request awaits handling, contact us so we can correct it. If the management page is unavailable, you can cancel by email.
Cancellation stops future recurring orders. It does not automatically recall a dispatched order or refund a payment already collected. Existing orders remain covered by our Refund and Return Policy and applicable consumer rights.
Skipping, pausing and changing a plan
Where available for your plan, the management page lets you skip or pause deliveries, change a delivery date, or update an address or payment method. Review the next billing date and any price change before confirming. A pause is not permanent cancellation; check its resumption date. Contact support if the option you need is unavailable.
Welcome gifts and shipping benefits
Gifts, introductory discounts and shipping benefits apply only as described in the offer accepted at purchase. Unless the offer states otherwise, a welcome gift is included with the first subscription shipment only. Cancellation does not create an undisclosed gift repayment fee. We do not impose a minimum subscription term unless one was clearly disclosed and agreed before enrollment.
Payment problems
If a payment fails, we may contact you for updated details and delay dispatch. A declined payment alone does not confirm cancellation; use the cancellation process to stop future renewals. Report an unauthorized or mistaken charge to hello@vonolabs.com for investigation.
Changing an existing order
Contact us immediately if you need to cancel or change an order already created. We will check whether fulfillment can be stopped. After dispatch, changes may not be possible; refund and return options remain available under the applicable policy. Canceling an individual order does not itself cancel a subscription unless you request both.